Help & FAQ Section

Why has my payment been refused?

There are various reasons why a payment may be refused. The most common cases why your credit card was rejected are:

  • The used Card Verification Code (CVC) was invalid.
  • The credit card has expired.
  • There were insufficient funds on your credit card.
  • The IP address you are paying from differs from the country of your credit card.
  • Your bank has declined the approval of your payment.

Please contact your bank in order to receive the exact reason why your payment has been declined.